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James A. McCain, Ph.D.
Accredited Associate of the
Institute for Independent Business
Member of the
Executive Councellor Guild
All Business Advisor
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Satisfaccion de cliente
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Informe del problema del cliente
Fecha del problema: Cliente: Teléfono:
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1. ESCUCHE sus clientes no asumen; pida la búsqueda para entender su necesidad, deseos y expectativas específicos.
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