Customer Service Manager

The principal duties and responsibilities of the Customer Service Manager consist of, but are not limited to, the following: 7.1 Ensures adequate, competent representation at trade shows. 7.2 Delegates responsibilities to subordinates in such a manner that they understand their tasks and roles with sufficient follow-up incorporated to ensure that all goals are met. 7.3 Ensures the quality servicing of customers by monitoring key indicators and reports as well as frequent and random contacts with customers. 7.4 Provides on the job coaching and identifies training requirements for sales personnel and other positions reporting to him/her.