Service mgmt

1. PURPOSE 1.1 To control costs and schedules through appropriate procedures, verification, and reporting documentation. 1.2 To enhance the output of margins from the Service Department by generating a series of activities that will enhance the Gross Sales and Margins ensuring that every effort is made to improve car counts and increase ROs. 1.3 To define daily scheduling and capacity management of the Service Facilities. into central Planning and Controls, as a verification of the status of schedules. 1.4 To define how ROs are to be written. 1.5 To define how Vehicles will flow through the facility and the standard layouts with traffic patterns. 1.6 To define the procedure for the flow and administration of Repair Orders. 1.7 To define the procedure for closing Repair Orders. 1.8 To define weekly reporting mechanism to serve as a monitor of Service Performance as to the utilizations of manpower, materials, equipment and quality. 1.9 To provide a method to initiate corrective actions on a project that is not meeting 100% productivity and quality requirements by providing a mechanism that details current status which allows the Management Team to assist in taken corrective actions.