Shop efficiency measures

The first item in controlling the billable/non-billable time ratio is maintaining adequate and accurate records of each person's daily use of time. While this may be considered a time consuming tedious task, it is vital to the control of the service operation from a management perspective. 3.2 Technicians should record their individual time for future management analysis. Productive time is broken into customer pays, warranty, policy and internal. 3.3 Non-productive time should be recorded from the above list.