Driveability

1.1. There is no function more important to the success of the service repair business than generating sales through customer satisfaction standards. The ability of the service center to convert added sales in concert with satisfied customers is the cornerstone of the business. Satisfied customers will return their vehicles for their entire car care needs and will promote your business to others. 1.2. The contemporary issue with driveability and ECM problems is the fact that to perform professionally and with confidence the cause of the customers car has to be determined using a series of diagnostics which pin points the cause. It is a deviation from the normal repair service of replace and charge. The issue is to develop a procedure and to condition the customer on the reasons why the procedure is important. Additionally, to pay for your time and equipment a diagnostic charge must be merchandised.