Meet the Doctor

Dr. James McCain spent the 15 years as a Professor at the State University of New York (SUNY). He authored many publications and was a frequently-sought speaker at local, national and international meetings. Dr. McCain has consulted to nearly 450 different businesses, and some of his more noteworthy business consulting accomplishments include the following:

Currently the Managing Partner of Kennedy Wireless, LLP.  The company was formed to manage a 220 MHz commercial digital radio frequency licensed by the FCC within a 50-mile radius of JFK airport in New York City.  The frequency will help solve the problem experienced on 9-11 when EMT, Police, Fire and other personnel were unable to communicate with each other because two million cell phone users were jamming the same voice airwave simultaneously.  This will provide the emergency channel that emergency personnel need.

Created leasing opportunity program for GE, securing $100M revenue stream. Company technology base became obsolete every three years while it was expensing out depreciation over ten years. Created and implemented leasing program whereby firm could swap-out and upgrade current technology investment for new one at any time. Identified customers for used equipment, enhancing and solidifying revenue source.

Turned around Canadian truck dealership, reversing 12% loss to 20% profit. Dealership was losing sales, market share, and in jeopardy of losing franchise. Assumed control of company. Returned excess inventory to factory for credit. Restructured pricing plan. Negotiated extended terms for payables. Improved sales and cash flow.

Revitalized operations for major textile manufacturer, increasing profit $1M. Organization sought to expand but had limited resources. Developed and implemented marketing strategies, re-merchandising products for different demographics. Secured contract to source 90% of front end merchandise. Expanded business and increased revenues.

Developed and implemented e-Commerce strategies, generating 19% of total sales for an auto dealership network. Group had little or no internet presence. Coordinated, designed, developed and implemented websites for ten dealer group. Recruited and trained staff. Increased market share and revenue substantially.

Established customer service policy for dealership network, improving customer satisfaction 20%.Sales were declining. Customers were complaining about quality of service being received. Firm had no standard operating procedures or guidelines on how to deal with customers. Developed and implemented service policy. Trained staff. Improved customer satisfaction.

Rebuilt sales territory for a national software company, doubling revenue from $20 million to $40.6 million in 12 months. Sales had been floundering for two years. Reps rarely visited corporate accounts, conducting business by phone. Instituted new sales strategies. Improved relations with existing clients. Opened accounts with new national customers.

Initiated sales strategy for a national chain store, increasing revenues from $6M to $18M.Company's only sales strategy was to wait for customers to come into store to buy products. Instituted out-bound sales program to call on large corporate accounts.

Designed and implemented selection and training program for new sales hires, increasing employee retention 50%.Employee turnover in sales department was at 100%. Company sought to improve retention rate. Created new selection process and implemented sales nurturing and mentoring programs, reducing employee turnover. //