Customer Service Supervisor

4.3 Skills, knowledge and abilities - ability to work independently and work well with others in a multi-functional environment. Strong presentation, leadership and communication skills. Pro-active approach, and strong participative management style. Excellent problem solving and client service skills. Ability to respond to common inquiries or complaints from customers, members of the industry, and the business community. The position requires loyalty, confidentiality within the company, common sense, flexibility, and an ability to handle varied responsibilities with competing priorities. Knowledge of management principles and practices.